Re: "rich history"
Maybe they just meant they have a history in claiming to provide excellent customer service, and that that claim is pretty rich ;)
In my experience Teksavvy is even better than Shaw for customer support, albeit hamstrung by being a reseller, so sometimes there's nothing they can do either but wait for Shaw or Telus or whatnot to actually fix a physical problem.
Have had mostly good experiences with Shaw's business support, save for a particularly galling instance where they replaced a cable modem with a modem+router combo box after having claimed they wouldn't, and would not swap it back for a purely modem box because they no longer offered such. Luckily their putting that box into passthrough mode has mostly stayed set, only very occasionally knocking my entire office at work off of the internet . . .
Biting the hand that feeds IT
