Reply to post: Re: BPO - Managed Service Outsourcing....

Off somewhere nice on holibobs? Not if you're flying British Airways: IT 'systems issue' smacks UK airports once again

Mark Ruit

Re: BPO - Managed Service Outsourcing....

Curiously, this is the second recent BA problem where Cruz has been totally absent from the story (the other is the BA pilots' dispute). Walsh appears to be leading on both. Given the way Cruz handled the previous IT cock-up, I suppose that is not illogical.

But is Cruz still alive? Enquiring minds want to know.

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