They are a real estate company
Benchmark them against the likes of Regus. Rental yield and occupancy rates are the most important numbers. All this value-add stuff is only useful if it leads to higher rental yields in excess of the additional costs involved. Good design and decor sometimes does, up to a point, as people don’t like shabby filthy offices. Catering facilities should at least break even in their own right, but can help rental yields elsewhere in the building if there isn’t much outside. This is mainly relevant for buildings in industrial estates, not so much in city centres. Everything else usually doesn’t pay for itself.