Off somewhere nice on holibobs? Not if you're flying British Airways:
Have you noticed how we've been downgraded from passengers to customers? And passengers on the Scottish sleepers have been relegated to mere guests.
There've all forgotten that we've passengers and all we want is to get from A to B at roughly the agreed times, awake, asleep, or otherwise.
All this PR speak makes me sick.
Biting the hand that feeds IT
