How are your BC Plans then?
It would be an interesting exercise to prove/disprove the existence of any kind of Business Continuity Plans at BA.
The reactions lately seem to just be "let's cancel a pile of flights and keep people at the airport until we work out what the fuck is going on".
Failover systems? Some kind of smooth manual systems? Maybe they've heard of them.
You would think that the amount of money they're losing whenever they have these problems would make it worthwhile to build some alternatives. Or perhaps they have some other way of recovering the money, so they don't care? Penalties on the outsourcers? Insurance?
Or perhaps they're just regarding it as a cost of doing business. Profits have been ok lately.
Disaster recovery? I think maybe they've only grasped half of this concept...the first half...