Re: 1.85Bn revenue to return 31.2m
They have no incentive to be better. When I was there we KNEW that there were cheaper suppliers but the director level bods had bought Capita shares and were more interested in padding the Capita bottom line in order to fluff their own nests which meant that rather than ditch the poorest performing arm of Capita they persisted with them and told us to "make them do better".
That went as well as you can imagine.
If there were proper investigations done into conflict of interests at the various Capita owned/licencee businesses they run on behalf of the government the public would be shocked at the kinds of decisions they make to fleece the taxpayer.