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'Transformation' at Capita: Profits? Down. Revenue? Down. Order book? You guessed it


I don't think it's an issue of compartmentalization rather of operational efficacy. It makes no business sense to license multiple different technologies thus having to deal with multiple different suppliers at varying costs (and lesser bargaining power) and train your employees on differing helpdesk systems (in addition to the actual client's systems they'd need to learn). Segregating the helpdesk systems as to prevent data leaks is relatively easy and separate issue. But why not use the same helpdesk tech for each one?

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