1.85Bn revenue to return 31.2m
So 1% gross proft margin?
That 1.85Bn figure will be some creative accounting as Capita persistently recharges itself for services.
When I had the misfortune to work for them, we had to use one of Capitas arms to provide a 'substandard service' instead of an existing supplier who couldve been upto 50% cheaper (and actually good!)
It's the Mr Creosote of the business world