"managed and operated by IBM"
And that is the secret, isn't it ? Microsoft did it with Sharepoint, copying SAP who did it with so-called complete management software ; selling a product but really selling you a team of a few dozen consultants to manage it.
And now IBM wants in on that lucrative market. You think you're spending millions on a top-notch "solution" for your company, but what you're actually doing is signing up for years and years of subsidizing someone else's employees.
Hey, don't knock it, it works.
Biting the hand that feeds IT
