Re: Sometimes it's the customers fault
Not anymore. Since being taken over by liberty global, they can no longer negotiate on the price.
I recently phoned to see if I could get a better price for my 100mbps/tv (which has never worked and they don't wanna fix it)/phone line, which currently costs just shy of £60 a month after this years price rises.
I was told that they can no longer negotiate a new price, that ability has been removed from them. When I asked about removing the tv package as its never worked, I was told it'd break the package bundle I am on, and would end up actually costing me more. So I complained about the tv package never working, they just transferred me to technical support in india, whom I could no longer understand, and gave up.