Re: Sometimes it's the customers fault
"so they couldn't call you"
They did call me and that was their point. Every time they phoned I said I was happy with the service I had before they could get into whatever spiel because I assumed it would be to sell me something extra when it was already expensive.
Their point being that sometimes they might phone to tell you you can have the same service for less and I could have taken advantage of that months before I did.
But I'm very dubious that they would have actually told me. It was only when I called to remove part of my package for cost reasons that they were able to offer this deal.