"You have to remember that FREE things come with the service, and are made to a PRICE, NOT performance.."
You seem to be an apologist for VM. They are not free, you pay for it by signing up to their service and paying a premium price. Just because this is 'made to a price' you would still expect it to actually work and you would expect them to fix it if it doesn't - especially as the service relies on it. They should not just tell customers to reboot it and say they haven't heard of this problem before.
Biting the hand that feeds IT
