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I don't have to save my work, it's in The Cloud. But Microsoft really must fix this files issue

A.P. Veening Silver badge

So, what was wrong with the first-line and second-line guys ? Did the job interviews not include an IQ test ? Did the company not give basic training ? Did either even try to save a file to see whether it worked ?

First and second line helpdesk was already outsourced to a minimum bidder in (probably) India.

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