Re: Error Messages
Yesterday (Friday) 30 minutes before the end of my work week, I received a support request from one of our departments. One of their computers had had a pop-up stating that the hard drive was reporting imminent failure. Since I support SOFTWARE not HARDWARE, I was a little peeved.
When I read the full details of the request, I really did not know what to make of things. The pop-up had appeared more than a week prior. They had rebooted the computer and had been using it ever since. They were filing the request "for information purposes".
I reassigned the request to the fellow who manages their hardware. I still really don't know how to respond to this, but I decided to leave my work phone at work this weekend (I'm under no obligation to carry it outside work hours).
Biting the hand that feeds IT
