Re: I spit on your socialist paradise...
"Alas, my boss has banned me from using 'Let me google that for you' links in communications with customers. I suppose I see his point, we do get to charge them good money for me to explain simple things to them."
PAYG customers. Be polite, do anything they want, and charge for everything.
Contract (all you can eat) customers: Spend time educating them so they call less often.
Biting the hand that feeds IT
