Re: Customer service?
I had a Ford Pinto (1974) that had the opposite problem. The starter solenoid often stuck closed and the starter motor wouldn't turn off. Even new solenoids didn't help; they would stick too. I ended up carrying a ball-peen hammer with me in the car. When it stuck, I'd open the hood and beat the solenoid until the starter shut off. Then it would be fine for 6 months or so. Despite this, and the exploding gas tank, it was one of the most reliable cars I owned.