Re: Customer service?
Wow. In my Saab, switching the headlights to other-side-of-the-road-driving, is a selection in its configuration menu. (9-5 MY11) Cost: Having to read the manual or simply look around in the configuration menu.
The Saab dealer in Kiel, Germany, received a call from Audi shortly after Saab went bankrupt. Audi's engineers wanted to study Saab's tailgate design. The 9-4X's design is apparently quite good. "Nah, you guys will just have to work it out for yourself" was his rather short answer.
"Vorsprung durch technik" apparently means blatant copying and fiddling with emission reports.