Wow, I thought the way Dell handled battery recalls was bad. But they at least offered to replace the battery on-site (after a long wait) or to cross-ship new batteries. 3 weeks? They're shipping that to a depot, so much for "genius" bar employees. Is it because of Apples battery design? I actually changed the battery on my Dell myself and it only took a few minutes. The Dell XPS 15 is similar in size to the MacBook Pro.