Re: Customer service?
"My car was recently subject to a recall. ... That is how a recall should work."
A few years ago I had a Skoda at a time where many VW group models had an issue over a batch of coil packs from Bosch ..... when mine failed (car went into limp mode relying on the 2 remaining cylinders on the 3 cylinder engine with ECU imposing a speed limit of 20mph) I doscovered via googling that it appeared that when VW found the problem they recalled affected Audi's for a "precautionary replacement of coil packs", VW's got all coil packs replaced on first failure, while, from my experience, at the Skoda level you got each coil pack replaced after it had failed (so over ~2years I had 3 "limp mode" experiences follwoed by a visit for a coil pack replacement). That said, given the price of MacBook Pro's you'd assume that they would be in the "immeidate recall for precautionary replacement" segment!