Re: Customer service?
My car has had to have two recalls to fix 'bad safety components' supplied by an OEM supplier to car manufacturer. They scheduled each one on the date when the new supplies would be in their local workshop. I could either wait in showroom, for an hour to an hour and half while they fixed the problem, or leave car and take courtesy car and collect later or next day. While it was a potential major safety problem, making a few million new parts is not a one day job. The fault and fix being notified by letter and dates times by email or text. I respect their method and it makes sure I remain a customer.