Reply to post: Re: Customer service?

Stop using that MacBook Pro RIGHT NOW, says Uncle Sam: Loyalists suffer burns, smoke inhalation and worse – those crappy keyboards

Tromos

Re: Customer service?

I had a Dyson Hot/Cold fan that failed after just over 5 years service. I decided to get it serviced, so went to the website where the first step was registering the device as I hadn't bothered to fill in and send off the card that came with it. As soon as I completed registration I was taken to a product recall page where I discovered that my model had been recalled several years ago. I got on the freephone number and was told to stop using it and unplug it and asked when would I like a replacement delivered. On saying ASAP, they checked my address on the registration details and said to have the broken one ready for collection next morning when the courier would deliver a new replacement unit. As the model I had was no longer made, the new unit was one that had extra functions and retailed for about £100 more. And I got a new warranty from the date of delivery. OK, so Dyson charge a bit for their stuff, but Apple have even more of a premium. Eleven out of ten for Dyson customer service.

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