Re: People are people
No one, IMO, dispels the myth about Apple making decent hardware better than Louis Rossmann, an individual who makes a living repairing Macbooks at the component level, and who makes videos to teach people to do what he does.
He lays out many examples of terrible engineering by Apple, and explains exactly how that makes the things fail. It's one of those things "everyone knows" that just isn't true... Apple designs crap, then hires someone like Foxconn or Quanta to manufacture it for them. They should have let Quanta or Foxconn do the design too... might end up being a better product. I doubt they would have had butterfly keyboards that could be destroyed by a speck of dust, and that required replacing half the laptop case, the touchpad, and the battery along with the keyboard, because they're all glued and/or riveted together. Only Apple could come up with something that stupid.
Apple's customer support is no better than their hardware. Their hardware is meant to be unrepairable and to screw you over, and the company itself will try to screw you over (you know this is happening when the genius tells you it would be cheaper to buy a new one, which of course is only true because Apple wanted it to be cheaper to buy a new one) if given half a chance. They only offer recalls of their faulty crap when they're forced to... otherwise, you get a "you're holding it wrong" kind of answer, and if you're an Apple fanatic, you'll believe it. Not all Apple users are fanatics, but enough are to allow Apple to get away with producing products that are insanely bad, and with treating their customers in the same way.
It's been quite a trick for Apple to sell bad hardware for premium prices and to support it badly, and all the while managing to keep people thinking it's premium hardware with premium support. They've managed to create an emperor's new clothes scenario, where none of the Apple fans want to be the only one who doesn't get how great Apple is and how everything about Apple is flawless. Apple has managed to get people to disbelieve their own experiences and to believe the myth instead. That's Apple's biggest and most profitable creation... the myth of Apple superiority.