Re: Customer service?
For some time now most batteries have been moving toward sealed for life. A battery should not need topping up if the charging system is working correctly.
Its been a while since it only took a screwdriver to swap a battery the old lead cap with the centre screw died out years ago, and there is the retainer to loosen, usually a Hex or Torx bolt involved in that
Theres a new type of spark plug coming too... ACIS works without the need for a coil pack... or what was an ignition coil on older cars... it wont be a retrofit... but cars will get ever more complicated and user unfriendly as manufactirers struggle to proptect the revenue stream for thier dealer workshops.