Reply to post: Re: Customer service?

Stop using that MacBook Pro RIGHT NOW, says Uncle Sam: Loyalists suffer burns, smoke inhalation and worse – those crappy keyboards

Flocke Kroes Silver badge

Re: Customer service?

And here you see why major design flaws common throughout the car industry lead to their lack of Apple sized profit margins. I can access the engine compartment of my car by pulling one lever inside the car, another outside and lifting the hood. No specials tools required at all. Changing that battery requires only a screw driver. It is not even glued down. It is a reasonably standard part and I can get a replacement from a different manufacturer. Sometimes even that is not necessary and topping up with distilled water will do the trick. Topping up oil, cooling water and windscreen wash can all be done without manufacturer supplied tooling. It is even possible to put air in the tyres without visiting a Genius Garage. Changing a tyre does require tools many people do not have lying around at home - but they were supplied with the vehicle. At the very least these should be sold separately along with the fuel pump adaptor.

Clearly the automotive industry has a great deal of work to do. They are not going to get anywhere until customers expect that a manufacturing defect means the car has to be thrown away and replaced with a new one from the same manufacturer.

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