Customer service?
While I've never been tempted to enter the walled garden (I read too many fantasy novels - bad things happen in walled gardens) this seems absurd, even for Apple.
My car was recently subject to a recall. They contacted me - I didn't have to search to see if my car was affected. They told me the part would be in stock. They offered me a loaner car when I scheduled my appointment. That is how a recall should work.