Reply to post: Why not asking for a screenshot

When customers see red, sometimes the obvious solution will only fan the flames

Jou (Mxyzptlk) Bronze badge

Why not asking for a screenshot

Any problem which cannot be reproduced must be dealt with a screenshot and, if possible, a remote support session to see what is going on. So the actual error might have been human(e), handling it this way was unintelligent.

In this specific case you would have a screenshot proving your point instead of a wild guess what might be. Or, when doing your remote support, taking your screenshot for documentation where the problem lies.

In another case a GFX card driver or some similar issue can be the reason as well.

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