Reply to post: Re: Go to the users desk

When customers see red, sometimes the obvious solution will only fan the flames

Martin an gof Silver badge

Re: Go to the users desk

I've probably told the story here before of being paged at 5.30 on Saturday morning by an irate journalist who couldn't compile the morning bulletin for the radio station because the IRN printer wasn't working. "Is the power on?", "Is it "on line"?", "is the paper jammed?" etc. etc. No, everything was fine and all the lights were lit just as they should be, according to said (very junior) journo.

Get dressed, 20+ minutes in the car, wander into the news room, press "online", and printer starts spewing out reams of fanfold.


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