Re: Go to the users desk
Even if he was a continent away picking up the phone could well have solved the issue more quickly.
But then possibly the user was an ass as well and it's worth the wind up.
My oft repeated stupid user story is being shouted at down the phone then having to march across campus from one building to another 10min away, being shouted at again in person to find out the reason the printer wasn't working was because it was out of paper. No apology for being yelled at.