Reply to post:

When customers see red, sometimes the obvious solution will only fan the flames

Agent Starling

I received a support request for a user who insisted that they had been able to read someone else's private messages briefly after the cat had walked across the keyboard. The user was adamant that the forum software was faulty and demanded I fix it. I eventually closed the ticket with "Unable to replicate the issue using a different cat and user would not supply the original cat."

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