random?
While one would predict a certain number of errors are going to happen in anything so complex as this and many other systems, why is it that I hear about the kind that wind up blasting the consumer FAR more often than those where the company makes good on the error they made, or make one in the opposite direction. Pure randomness would say that there are a roughly equal number of errors in both directions - you know, there should be $1000/h instances listed on price sheets now and then - stuff like that. But no.