Re: Zen are superb at ownership
I really do have a point
Maybe. If you're just saying that some of the other CPs fob their customers off then you are probably right. Generally the cheaper the service, the greater the fob. However if you're trying to imply that BT retail offers better technical support (the mere suggestion of which will probably make some people chuckle) because it owns the underlying network then you're probably wrong. Under the terms of its license BT has to provide equivalence of input. That means BT retail (who you are claiming to be a customer of) is not allowed to be treated any differently to other CPs. If it were proven that BTr had access to better tools or communication channels than Sky or TT there would be hell to pay.
Since you have access to BT products you must also have access to AAISP, Zen and IDNet. Any of those three will offer superior support to BTr and will likely fix problems faster and more completely. The downside is that you'll have to pay more.
Biting the hand that feeds IT
