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A real head-scratcher: Tech support called in because emails 'aren't showing timestamps'

Pen-y-gors

Spent hours explaining that his mailbox was backed up daily and there was no risk of losing data but he insisted of following this procedure.

"no risk of losing data" - for a given value of "no risk". There have been enough recorded instances of mail boxes going bye-bye. Paranoia can be your friend.

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