i've said it before .....
.......what do you expect for ~ £3.60 a month ?
If people insist on running their life blood and income source on something that costs so little, why expect so much when it goes wrong ?
i feel very sorry for everyone who's lost data, ive been there and its a total nightmare especially having to explain to customers its just "gone".
do yourself a favour and either pay for SLA backed managed hosting or run your own server and backup yourself - you only have yourself to blame then :)