Re: Uptime is not easy
True. I don't want to add to the 'A2 bad' sentiment - the article and comments so far cover it nicely.
What has not been emphasised enough is that when your IT is hosted by a company that claims to have experts looking after your IT infrastructure 'so you don't have to' you are completely in their hands when the shit hits the fan. You have no option but to sit back and wait for their expert help (compared with, for example, TSB hiring IBM to sort out their recent migration cock-up). Admittedly you can leave them once they've fixed the immediate problem - but there's not usually that option during the crisis.
A business *could* try to protect itself by using multiple separate hosting providers but that requires proper planning and investment in IT infrastructure which seems to be anathema to many businesses.
Proper Planning Prevents Piss-Poor Performance as a number of ex-colleagues would say.
Biting the hand that feeds IT
