We had a server go down at 2am (UK time, 3am in Germany)... came back OK but only because we'd practised rebooting that server so knew all services started etc.
Queried it with them when we got in the office... they eventually came back with the power outage info.
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Shit happens, but whatever you're paying for, make sure that you are resilient yourself. Never trust anyone else to build resilience for you.
Biting the hand that feeds IT
