Re: There's a disconnect between the broadband companies and openreach
but there isn't a scheme for OpenWretch to refund the ISPs when delays and outages occur
AIUI there is such a scheme. In principle an ISP actually makes money if OpenRetch screw up - OR pay penalties to the ISP, the ISP pockets the money. I recall reading about this several years ago, how the ISPs were now going to have to pass those penalty payments on to the customer.
There have been a few articles over the years about how BT and/or BTOR have lied to their customers (the ISPs) about the nature of faults to avoid paying out penalties - one that comes to mind was about leased lines rather than xDSL though.
Biting the hand that feeds IT
