This is a business system designed to sell to the users.
They provide no assurances of system availability.
There is no user training because the interface was designed for morons.
The applications suck. Imagine a mail system without an Index, and
God, I miss Dec's Notes Conferences, where all the threads were indexed.
I realize we are going back to the fact that Dec had a better solution in 1985.
If someone asked me to fix Facebook, I'd power off the computer,
open it up, as that always worked when a system was down and directors were
banging on your door.