Re: Terrible customer service
Here's a good one: A couple of years ago I had to rush order some parts from Lenovo, which had to be sent from Asia. This was 'rush' as in 'money not an issue, we need it straight away'.
The Lenovo staff were very professional, accommodating and efficient, and went out of their way to get it all ready to despatch in double-quick time...
... And then sent it all by sea freight.