Reply to post: Terrible customer service

Lenovo ThinkPad P1: Sumptuous pro PC that gets a tad warm

djstardust

Terrible customer service

Please avoid Lenovo.

Up to an hour for someone to answer the phone.

No internal communication

Engineers fighting between themselves and a weeks wait on a 24hr SLA

Support staff who plainly cannot speak English

"Power surge" clause that excludes them for quite a percentage of motherboard faults

Several weeks wait if you are lucky enough to actually get a refund.

Oh .... and off colour dull screens as standard nowadays.

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