Re: Secure, private, encrypted two-way messaging is needed, email possibly not
One reason the NHS doesn't want to do two way conversations is they'd rather consultants were.. consulting than sitting replying to endless e-mail.
While most people would send in the odd question, there are people who are fixated on their health and would send in dozens of messages a day. I know - as I deal with several of these people at the moment.
We also have problems with patients stalking staff.. it's a tiny, tiny minority but happens constantly.
Two way conversations are great in theory - but only if it's worthwhile and actually beneficial to the patient, most of the time it's not a good use of clinical time.
Biting the hand that feeds IT
