Re: Help desk
"Support is both a profit center (increasing the likelihood of future purchases by the customer) and a loss-prevention center."
You'd think so, but it's clear that most companies see it as a cost centre they'd rather do away with.
"Support is both a profit center (increasing the likelihood of future purchases by the customer) and a loss-prevention center."
You'd think so, but it's clear that most companies see it as a cost centre they'd rather do away with.