Similar-ish
Back in the 90's I used to support a theatre. Among other events, snooker was hosted there.
This was back in the day of Netware and coax :)
The "IT Manager" - i.e. the lady that had been elected to look after everything was a nice person and had picked up, quite well, the usual checks to do before phoning in, such as making sure all the BNC adaptors were connected, and that the terminating resistor was present.
So when she did call, you tended to know it wasn't going to be anything immediately obvious or basic.
She called in and it was my shift on the hell desk, so I took the call.
Pleasantries out of the way, and a bit of troubleshooting later, I asked her to tell me what was on the screen on the server. Since it was in the basement, it meant a small trek, so she hung up and said she'd call back when she'd noted it down.
A few minutes later she called back to say "Don't worry. Found the problem - the basement has flooded and the server is off...."
Ok then...
Biting the hand that feeds IT
