Reply to post: Just wait until you try to leave...

Plusnet vows to shove a sword in members area 'White Screen Of Death'


Just wait until you try to leave...

I left in August and their automated system picked it up and said that's all fine. I spoke to a customer service rep and he promised I would be refunded the 20 odd days I wouldn't be using their connection. Come the end of the following month I get notification of them taking a payment for the next month. I explain I've left and they agree, and promise the refund (thankfully on the missus' advice I'd cancelled the DD). Same happens the following month, and I speak to a rep who still promises the refund and finally manages to stop them trying to bill me.

They still haven't refunded me the 20 odd days and now my account has been disabled.

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