Re: Currently, there's no such thing as "AI"
Do you mean if customer expectations are low?
Yes, because conditioned by dreadful menu systems, themselves a holdover from the first digitised phone systems.
But let's get this straight: while you can indeed knock up a domain-specific chatbot frontend in a couple of days. it is only going to funnel questions and is going to need constant monitoring and tuning. Ie. you can't just buy this stuff and expect miracles, which is unfortunately, of course, exactly what the PHBs will be thinking. And, of course, there are legions of programmers who might understand the libraries, have no idea how to design user interaction (which is how we got those dreadful menu systems in the first place).
Biting the hand that feeds IT
