simple instructions
I have a few computers i tend in various countries. On the phone,(the last resort when all else fails) i have learned to stick to my own tried and tested tree script of problem solving. I have one story that forced me to adopt this. There was no internet connection. I was step by stepping them to navigate on screen after the router check. After around 20 minutes of my wasted time with us both being frustrated to the point of shouting at each other the same laborious instructions time and time again there was a laughing on the phone that steadily got louder and louder and louder. Until they went quiet.....before saying, "oh, i had the mouse upside down". I, my friends, rest my case, and on my gravestone will be , " Here lies Tin, don't mention the damn mouse" just leave me in peace for Christs sake