"has overseen work on the NHS 111 online service"
I tried that last week.
It was along the lines of "Do you have symptom A, symptom B or symptom C.
OK, A and B.
Oh, it works on radio buttons and can only accept one option.
Have they never heard of check boxes or haven't they got rules (or maybe a rules engine) that works on two?
It finally dropped through to "Gall your GP" which is what I'd have done without its "help".