It appears from my reading of this story and the airlines response at the bottom that they are very rigid in their policies. While that may be a good thing in some areas, it is decidedly not a good policy when it comes to customer service.
It appears from my reading of this story and the airlines response at the bottom that they are very rigid in their policies. While that may be a good thing in some areas, it is decidedly not a good policy when it comes to customer service.