Reply to post: Re: I have written to my bank

Re: I have written to my bank

and I presume you have received a long, personal e-mail from the man / woman / other at the helm saying he / she / it takes the matters of customer opinions as top priority and values them greatly, and he / she / it will do all in his / her / its power to look into the matter further and get back to you? With the carefully reproduced personal signature of the above?