Our helpdesks specialities
Our help desk has 3 specialities:
1) Answering calls but not logging or telling users to contact us direct. The user then contacts us direct, which they shouldn’t do and then get told to log it with the help desk. At this point we found out they had contacted the help desk.
2) Totally ignoring users emails ( probably deleting them). Normally find out when the user forwards the original request.
3) Logging things which shouldn’t be logged (some seriously stupid non IT stuff).
They have excelled in getting such talented staff.
Despite being 3 levels of hierarchy above them I log more calls than some of their staff...