Re: Had similar call
Back before PCs I would get a call once every three weeks from "Bob" which would have he rest of the office howling with laughter as I ran the script.
<MODE=bob_newheart>
Ring ring
"Hello."
"Oh hello Bob."
"You can't log onto the system?"
"Can you see a poll indicator?"
"In the bottom right corner of the screen. The word "poll" flashing on and off."
"Pull the keyboard forward and look at the panel under the screen. Can you see any lights?"
"Do you see the rocker switch on the right hand side of the panel?"
"Good. Press the side of the switch marked 'on'."
"Can you see the word 'poll' flashing on and off?"
"Good. You're good to go."
"No problem Bob".
Word for word. Every three weeks. It was high comedy for the other buggers in the office.